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Frequently Asked Questions

Quick answers about measuring, ordering, installation and care.

Free In Home Consultation10›

Safety & Warranties

ARE YOUR PRODUCTS CHILD SAFE?›
Yes, they are. Every product offered by Save on Blinds fully complies with the latest Canadian child cord safety regulations. For any safety-related inquiries, please contact our team via email or speak directly with your consultant.
DO YOUR PRODUCTS HAVE A WARRANTY?›
Yes! Your consultant will walk you through the details of our comprehensive product and service warranties during your appointment.

Consultations & Showrooms

DO YOU HAVE A SHOWROOM?›
Yes, we do! Our main head office showroom is located in Kingston, Ontario, and we plan to open more locations in the future. Please visit our homepage to locate the showroom nearest to you.
DO YOU HAVE PRODUCTS THAT WILL HELP WITH LIGHT CONTROL, HEAT CONTROL, GLARE OR PRIVACY?›
Yes! Beyond aesthetics and budgeting, your consultant will help address functional needs like light control, heat management, glare, and privacy. We provide an extensive array of energy-efficient, room-darkening, and privacy-enhancing options across different price ranges.
DO YOU HAVE SOLUTIONS FOR WIDE WINDOWS OR SPECIALTY SHAPED WINDOWS?›
Yes, we do. Save on Blinds offers a comprehensive range of solutions designed specifically for exceptionally wide or uniquely shaped windows. Your design consultant will help find options that perfectly match your style and budget.
DOES SAVE ON BLINDS MAKE THEIR OWN PRODUCTS?›
Yes! A significant portion of our product line is manufactured locally. For items we do not produce ourselves, we work with a diverse network of suppliers to ensure we meet all of our customers' specific requirements.
DOES SAVE ON BLINDS SERVICE MY AREA?›
We are headquartered in Kingston, Ontario, and serve a broad surrounding region with plans for future expansion. Customers near our showrooms can book in-home consultations, while virtual consultations and online purchasing options are available to others. To check availability in your area, please submit our "Request a FREE Consultation" form, and our team will get in touch.
HOW MUCH IS AN IN-HOME CONSULTATION?›
It is completely free! Simply fill out the "Request a FREE Consultation" form, and our team will contact you to schedule a convenient time for your complimentary in-home visit.
WILL I RECEIVE A QUOTE WITH PRICING DURING THE CONSULTATION?›
Yes. In the vast majority of cases, you will receive an estimate for your window coverings during your consultation. On rare occasions, we may need to verify pricing and product availability with external vendors first.
WILL YOU HELP ME SELECT MY WINDOW COVERINGS?›
Yes, absolutely! A professional Save on Blinds consultant will meet with you to understand your preferences, budget, and decor style, guiding you to select the ideal window coverings for your space.
Ordering6›

Product Sourcing & Selection

CAN I CHOOSE PRODUCTS THAT ARE MADE IN CANADA?›
Yes! Save on Blinds manufactures many of our products locally in-store. Please consult with your representative for a complete list of Canadian-made options.
CAN I PURCHASE BLINDS IN YOUR STORE AND TAKE HOME THE SAME DAY?›
Our products are all custom made to order; we do not carry stock in our showrooms.
If you are looking for a quick purchase, please check out our Express Program. We produce these blinds in just 7 business days.
IS IT POSSIBLE TO EXCLUDE PRODUCTS MANUFACTURED IN SPECIFIC COUNTRIES?›
Absolutely. Your consultant can clarify where each of our products is produced to help guide your purchasing decisions.

Ordering & Timelines

HOW CAN I CHECK ONTHE STATUS OF MY ORDER?›
You can check the status of your order by sending us an email through our website. Please note that we schedule installation dates based on the sequence of order dates.
HOW LONG WILL IT TAKE TO MANUFACTURE AND INSTALL MY BLINDS?›
Standard orders are typically manufactured within 3 to 6 weeks, which is extended to 6 to 8 weeks if professional installation is required. For self-install orders, we will notify you once production is complete or the shipment arrives so you can pick them up at our showroom. Specialty products, such as shutters and exterior zip shades, require an extended production timeframe, and seasonal demand may also impact these timelines. Additionally, our express program guarantees production within 7 business days.
WHAT DEPOSIT IS REQUIRED TO PLACE AN ORDER?›
We require a minimum deposit of 80% at the time of ordering, with the remaining balance due prior to installation. For self-installation products, a 100% deposit is required upfront.
Measurement and Installation6›

Installation

CAN I INSTALL MY OWN BLINDS?›
Certainly! Many of our products are well-suited for self-installation. We are happy to supply the necessary guides and resources to assist you with the installation process.
IS THE WARRANTY DIFFERENT IF I PERFORM THE INSTALLATION MYSELF?›
For clients who choose to self-install, Save on Blinds provides a five-year Supply-only limited warranty. While you will still receive the identical 5-year warranty on the product and its parts against legitimate manufacturing defects, the service warranty for DIY installation does differ. Detailed information regarding this policy can be found in the warranty section of our website, Saveonblinds.com.
WHAT IF THE BLINDS DO NOT FIT?›
If Save on Blinds took the measurements and no alterations have occurred since (such as new flooring or windows), we assume full responsibility. We will gladly adjust or remake your blinds to ensure they fit correctly.

On the other hand, if you provided the measurements and they turned out to be incorrect, we will work with you to modify the blinds for a fee. In these situations, we will first verify that the product was constructed according to the specifications you provided, and then collaborate with you to find a suitable solution.
WILL YOU INSTALL MY BLINDS?›
Yes! We offer professional installation services for clients within our service radius. Depending on the travel distance or the number of products to be installed, an installation fee may apply. Your consultant will review these details with you during your consultation.

Measurement

HOW DO I MEASURE FOR BLINDS?›
Generally, you can refer to our how-to-measure guide to learn how to measure for both inside and outside mounts. Please note that shutters and draperies have separate measuring instructions.
WILL YOU MEASURE MY BLINDS?›
Yes, we do! Our professional consultant will measure your windows for a perfect fit if you reside within our service area. During the measurement process, the consultant will evaluate several factors, including the type of window and window covering, the opening depth, reachability, squareness, potential obstructions, and the mounting surface material.
Express Program11›

Product Details & Turnaround Time

CAN I ORDER MOTORIZED SHADES THROUGH THIS PROGRAM?›
Absolutely! The Express program supports motorization, cordless styles, and wand-controlled motor options.
HOW QUICKLY ARE EXPRESS SHADES PRODUCED?›
Through the Save on Blinds Express program, your custom shades are manufactured and ready in just 7 business days.
WHAT PRODUCTS ARE CURRENTLY AVAILABLE?›
Currently, the Express program features custom roller shades, produced locally at our showroom and manufacturing facility. We plan to expand the program to include vertical and cellular shades in the near future.

Installation, Pickup, & Warranty

DO EXPRESS SHADES COME WITH A WARRANTY?›
Yes, our products feature a limited lifetime warranty on parts covering any manufacturing defects. Furthermore, if Save on Blinds measures your windows, we guarantee the fit.
If Save on Blinds installs the blinds, we also provide a service warranty that covers the installation in the window. Please note that for self-installed shades, the service warranty does not cover installation-related issues, such as uneven mounting or incorrect bracket placement.
HOW DO I INSTALL MY NEW BLINDS?›
Every order comes with detailed installation guides included with the product!
WHAT IF I PREFER PROFESSIONAL INSTALLATION?›
No problem! Save on Blinds can professionally install your shades for an additional service fee. If you decide not to select this during your initial purchase, you can easily request it later. Your blinds will still be completed within the standard 7 business days and will be prioritized for installation.
WHERE DO I PICK UP MY BLINDS ONCE THEY ARE READY?›
As soon as your shades are manufactured, our team will reach out to let you know they are ready for pickup at our showroom.

Measuring & Professional Services

HOW DO I MEASURE MY WINDOWS CORRECTLY?›
We provide a comprehensive guide at saveonblinds.com that walks you through measuring for both inside and outside mounts, highlighting crucial factors like frame depth and potential obstructions.
WHAT IF I AM UNCOMFORTABLE TAKING THE MEASUREMENTS MYSELF?›
Don't worry! We can use your rough measurements to generate an initial quote and schedule a professional member of our team to complete the final measurement of your windows. When Save on Blinds handles the measuring, we take full responsibility for a perfect fit.

Ordering & Payment

HOW DO I PLACE AN ORDER?›
Our Express program is a simple 4-step process:
1. Measure your windows.
2. Select your headrail, fabric, and options.
3. Pay for your custom product.
4. Pick up and install your new shades.
IS THERE A DEPOSIT REQUIREMENT?›
Because these are fully customized products manufactured for self-installation, a 100% deposit is required at the time of ordering.
Warranty and Service4›

Policies, Support & Care

DO YOU PROVIDE POST-INSTALLATION ASSISTANCE?›
Yes, Save on Blinds provides both service and product warranties. Detailed warranty information is available at saveonblinds.com. We also offer a wide range of online resources covering care, maintenance, programming, and troubleshooting.
DO YOU REPAIR BLINDS?›
Currently we only service our own products.
HOW SHOULD I CLEAN MY BLINDS?›
In most cases, you can maintain your blinds by vacuuming on a low setting or dusting with a feather duster or a soft, dry cloth. For spot cleaning, use a damp cloth with mild soap and avoid excessive friction. Please do not submerge your product in liquid.
WHAT IS THE SAVE ON BLINDS RETURN POLICY?›
Because all of our products are custom-made to your exact window measurements and selected specifications, they cannot be restocked or resold. However, we stand by our commitment to customer satisfaction. Please review our full return, remake, and satisfaction policies at saveonblinds.com.