Privacy Policy

This Privacy Policy explains how Rightlook Window Fashions Ltd., operating the Save On Blinds brand, collects, uses, discloses, stores and protects personal information through the website:

• saveonblinds.com
• In this Privacy Policy, "Save On Blinds," "we," "us" and "our" refer to Rightlook Window Fashions Ltd

This policy applies when you:

• visit or browse saveonblinds.com
• create an online customer account
• request a quote, consultation, measurement or installation
• purchase products or services through the website
• submit measurements, photographs or project information
• request fabric or product samples
• communicate with us through website forms, live chat, email, telephone or text message
• subscribe to promotional communications
• submit a review, survey response or other content; or
• otherwise interact with us through saveonblinds.com

This Privacy Policy is intended to comply with the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, Canada's Anti-Spam Legislation and other applicable Canadian and Ontario laws.

The saveonblinds.com website is owned and operated by:

• Rightlook Window Fashions Ltd

Operating as Save On Blinds

Unit 4, 699 Gardiners Road

Kingston, Ontario K7M 3Y4

Canada

Telephone: 613-900-1971

Email: hello@saveonblinds.com

Rightlook Window Fashions Ltd. has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy-related questions, requests and complaints.

You may contact our Privacy Officer at:

• Privacy Officer
• Rightlook Window Fashions Ltd

Unit 4, 699 Gardiners Road

Kingston, Ontario K7M 3Y4

Canada

Email: hello@saveonblinds.com

Telephone: 613-900-1971

Please include "Privacy Request" in the subject line of your email whenever practical.

Personal information is information about an identifiable individual. It may include:

• a person's name
• address
• telephone number
• email address
• account information
• payment information
• purchase history
• online identifiers
• photographs
• room or window measurements
• communications
• preferences; and
• other information that identifies or can reasonably be connected to an individual

Personal information generally does not include information that has been anonymized so that it can no longer reasonably identify an individual.

The information we collect depends on how you use saveonblinds.com.

A. Contact information

We may collect:

• your first and last name
• billing address
• shipping address
• measurement or installation address
• email address
• telephone or mobile number
• preferred communication method; and
• information required to verify your identity

B. Customer account information

If you create an account on saveonblinds.com, we may collect:

• your username
• password or encrypted authentication credentials
• saved addresses
• saved measurements
• saved products
• shopping-cart contents
• product preferences
• order history
• quote history; and
• account communication preferences

You are responsible for maintaining the confidentiality of your account credentials.

C. Quote and consultation information

When you request a quotation, consultation, virtual appointment, measurement or installation, we may collect:

• window and door measurements
• room information
• property type
• product requirements
• fabric, colour and style preferences
• motorization and control preferences
• appointment availability
• installation details
• accessibility requirements that you choose to provide
• photographs or videos of your windows or rooms; and

notes about your project.

Photographs and videos may reveal information about the inside of your home or business. We use this information only for purposes related to your quotation, product selection, visualization, measurement, manufacturing, delivery, installation or customer service.

D. Order and transaction information

When you purchase a product or service through saveonblinds.com, we may collect:

• products and options selected
• measurements and specifications
• billing and delivery information
• purchase amount
• discounts
• deposits
• taxes
• payment status
• order date
• delivery instructions
• installation requirements
• warranty information
• return information; and

customer-service records.

E. Payment information

Payments may be processed by independent payment processors or e-commerce service providers.

Depending on the payment method, these providers may collect:

• cardholder name
• billing address
• payment-card number
• card expiry date
• card security information
• bank or financing information; and
• transaction-verification information

Save On Blinds generally does not directly retain complete payment-card numbers or card security codes when transactions are processed by an authorized payment provider.

Payment providers process personal information in accordance with their own privacy policies and security requirements.

F. Sample requests

When you request fabric, colour or product samples, we may collect:

• your name
• mailing address
• email address
• telephone number
• products or samples requested; and
• information about your proposed project

G. Communications

We may collect the contents of communications you send through:

• website contact forms
• online quote forms
• live-chat systems
• email
• telephone
• text messages
• social-media messaging
• customer-service systems; and

review or feedback forms.

Telephone or video communications may be recorded for training, quality assurance, security or documentation where notice is provided and consent is obtained when required.

H. Website and device information

When you visit saveonblinds.com, we and our service providers may automatically collect:

• your Internet Protocol address
• browser type
• browser version
• device type
• device identifiers
• operating system
• approximate geographic location
• referring website
• pages visited
• links selected
• products viewed
• searches performed
• shopping-cart activity
• checkout activity
• date and time of access
• time spent on pages
• website errors
• session identifiers
• cookie identifiers
• analytics identifiers
• advertising identifiers; and
• information about how you interact with the website

I. Reviews, surveys and submitted content

We may collect information you voluntarily submit through:

• customer reviews
• surveys
• testimonials
• product photographs
• project photographs
• contests
• promotions; and

social-media interactions.

We will seek additional consent before using identifiable customer photographs or testimonials in advertising where required.

J. Information received from other parties

We may receive information from:

• payment processors
• financing providers
• delivery companies
• installers
• measurement providers
• manufacturers
• suppliers
• website and e-commerce providers
• analytics providers
• advertising platforms
• social-media platforms
• referral partners; and
• a person acting with your authority

We may use personal information collected through saveonblinds.com to:

• operate, maintain and secure the website
• create and manage customer accounts
• respond to inquiries
• prepare quotations
• provide product recommendations
• provide virtual or in-person consultations
• process sample requests
• process and fulfill orders
• manufacture customized products
• confirm measurements and specifications
• process payments, deposits and refunds
• arrange shipping, delivery and pickup
• arrange measurement and installation appointments
• provide warranty and repair services
• communicate about orders and appointments
• provide customer support
• investigate errors, disputes or complaints
• prevent fraud and unauthorized transactions
• improve website functionality
• improve products and services
• personalize website content
• remember customer preferences
• analyze website traffic and customer behaviour
• measure marketing and advertising performance
• request reviews or feedback
• send marketing communications where permitted
• administer promotions, surveys and contests
• maintain accounting, tax, insurance and business records
• enforce our website terms and agreements
• establish, exercise or defend legal claims
• comply with legal and regulatory obligations; and
• complete other purposes explained when the information is collected

We will not use personal information for a materially different purpose without obtaining additional consent unless the use is otherwise permitted or required by law.

We obtain consent for the collection, use and disclosure of personal information except where consent is not required or is inappropriate under applicable law.

Consent may be express or implied depending on:

• the sensitivity of the information
• the purpose of collection
• the reasonable expectations of the individual; and
• the circumstances of the transaction

For example, when you provide your address to receive a sample or product delivery, we may infer your consent to use and disclose the address as reasonably required to complete that delivery.

We may request express consent for:

• promotional emails or text messages
• non-essential cookies
• targeted advertising
• publication of identifiable customer photographs
• recording of communications
• sensitive information; or
• uses that are not reasonably necessary to complete your requested transaction

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may prevent us from completing an order or providing a requested service where the relevant information is necessary for that purpose.

Saveonblinds.com may use cookies, pixels, tags, local storage, software development kits and similar technologies.

A cookie is a small data file stored on your browser or device.

A. Strictly necessary cookies

These cookies support essential website functions, including:

• website security
• fraud prevention
• shopping-cart operation
• checkout
• account login
• session management
• payment processing; and

saving privacy preferences.

The website may not function properly if these cookies are disabled.

B. Functional cookies

These cookies may:

• remember language or location settings
• remember product preferences
• save previously entered information
• support live chat; and
• provide enhanced website functionality

C. Analytics cookies

Analytics technologies help us understand:

• how many people visit the website
• which pages and products are viewed
• how visitors navigate the website
• where website visitors originate
• whether errors occur; and
• how website performance can be improved

D. Advertising cookies and pixels

Advertising technologies may be used to:

• measure advertising performance
• understand whether an advertisement resulted in a visit or purchase
• create audiences for advertising
• limit repeated advertisements
• personalize advertising; and
• display advertisements on third-party platforms

Where required, we will obtain consent before placing non-essential analytics or advertising cookies.

You may manage cookie preferences through any cookie-management tool provided on saveonblinds.com or through your browser settings.

Disabling certain cookies may affect website operation.

Saveonblinds.com may use analytics, advertising and e-commerce technologies supplied by third parties.

Depending on the systems actively installed on the website, these may include services provided by:

• Shopify
• Google
• Meta
• Microsoft
• email marketing providers
• customer relationship management providers
• live-chat providers; and
• other website or advertising technology providers

These providers may collect device, browser, cookie, advertising and website-interaction information.

The actual providers used by saveonblinds.com should be disclosed through the website's cookie-preference system or an updated service-provider list.

We will not knowingly identify a provider as being used unless that technology is installed or activated on the website.

Saveonblinds.com may offer tools that allow customers to:

• upload photographs
• visualize window coverings in a room
• enter measurements
• configure products
• receive automated product suggestions; or
• interact with an automated customer-service assistant

Information submitted through these tools may be processed by Save On Blinds or by technology providers acting on our behalf.

Customers should avoid uploading photographs or files containing unnecessary personal information, confidential documents, images of people or other sensitive content.

Uploaded information may be retained for the period reasonably necessary to provide the requested visualization, quote or service.

We may send promotional emails or text messages where:

• you have given express consent
• we have implied consent recognized under Canada's Anti-Spam Legislation; or
• another legal exception applies

Our commercial electronic messages will include the identification and contact information required by law and a functioning unsubscribe mechanism.

You may unsubscribe by:

• selecting the unsubscribe link in an email
• following the instructions in a text message; or
• contacting hello@saveonblinds.com

Unsubscribe requests will be processed within the legally required period.

Even after you unsubscribe from marketing communications, we may continue to send transactional or service communications about:

• quotes
• orders
• payments
• delivery
• installation
• warranty service
• account security; and
• other active customer transactions

CASL generally requires consent, identification information and a working unsubscribe mechanism for covered commercial electronic messages.

We do not sell personal information for monetary payment.

We may disclose personal information where reasonably necessary to operate saveonblinds.com and provide our products and services.

A. Website and e-commerce providers

Information may be disclosed to providers that support:

• website hosting
• online storefront operation
• customer accounts
• shopping carts
• checkout
• website security
• cloud storage
• content delivery; and

technical support.

B. Payment and financing providers

Transaction information may be disclosed to:

• payment processors
• card networks
• financial institutions
• fraud-prevention providers; and

financing providers.

C. Manufacturers and suppliers

Order specifications may be disclosed to manufacturers and suppliers as necessary to:

• manufacture custom products
• confirm specifications
• package orders
• provide replacements; or

administer warranties.

Where possible, we limit the customer information provided to manufacturers and suppliers.

D. Delivery, measurement and installation providers

We may disclose relevant information to:

• couriers
• freight companies
• delivery providers
• measurement technicians
• installers
• service technicians; and

independent contractors.

This information may include your name, telephone number, service address, appointment details and relevant project specifications.

E. Marketing and analytics providers

Website and interaction information may be disclosed to service providers that support:

• analytics
• advertising
• email marketing
• text-message marketing
• customer relationship management
• review requests; and

marketing attribution.

Non-essential disclosure for targeted advertising will be subject to consent where required.

F. Professional advisers

We may disclose information to:

• accountants
• auditors
• insurers
• lawyers
• consultants; and
• information-security professionals

G. Legal requirements

We may disclose personal information where permitted or required to:

• comply with a subpoena, warrant, court order or other lawful process
• respond to government, law-enforcement or regulatory authorities
• investigate fraud or unlawful conduct
• protect the safety of customers, employees or others
• collect unpaid accounts
• enforce contracts; or
• establish, exercise or defend legal claims

H. Business transactions

Personal information may be disclosed as part of a proposed or completed:

• merger
• acquisition
• financing
• restructuring
• sale of assets
• insolvency proceeding; or

other business transaction.

Appropriate confidentiality and use restrictions will be applied where required.

I. With your consent or direction

We may disclose personal information to another party when you direct or authorize us to do so.

Some website, e-commerce, cloud, payment, analytics, advertising or customer-service providers may store or process personal information outside Ontario or outside Canada.

Information processed in another country may be subject to that country's laws and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.

Rightlook Window Fashions Ltd. remains accountable under applicable Canadian privacy law for personal information transferred to a service provider for processing.

We use contractual, organizational and technical safeguards appropriate to the circumstances.

You may contact our Privacy Officer for information about the processing of personal information outside Canada.

We retain personal information only for as long as reasonably necessary to:

• fulfill orders
• provide services
• maintain customer accounts
• administer warranties
• resolve disputes
• prevent fraud
• comply with tax and accounting obligations
• meet insurance requirements
• comply with legal limitation periods; and
• satisfy other legal obligations

Retention periods may differ according to the nature and sensitivity of the information.

When information is no longer required, it will be securely deleted, destroyed or anonymized, subject to lawful retention obligations and reasonable backup-system limitations.

We use administrative, physical and technical safeguards appropriate to the sensitivity of the information under our control.

These safeguards may include:

• password protection
• access controls
• role-based permissions
• encryption where appropriate
• secure payment processing
• firewalls
• malware protection
• website monitoring
• software updates
• staff training
• confidentiality requirements
• service-provider agreements
• secure disposal procedures; and

incident-response procedures.

No online system is completely secure. We cannot guarantee that unauthorized access, loss, misuse or disclosure will never occur.

Customers should use strong, unique passwords and notify us promptly if they suspect unauthorized use of their account.

We maintain procedures to investigate, contain and respond to suspected privacy or security breaches.

Where a breach of security safeguards creates a real risk of significant harm, we will:

• notify affected individuals
• report the breach to the Office of the Privacy Commissioner of Canada; and
• notify other organizations where required or reasonably necessary to reduce the risk of harm

We will maintain records of privacy breaches as required by law.

These breach reporting, notification and recordkeeping obligations apply to businesses subject to PIPEDA.

Subject to limited legal exceptions, you may request:

• confirmation that we hold personal information about you
• access to that information
• information about how it has been used; and
• information about organizations to which it has been disclosed

Requests must be submitted to our Privacy Officer.

We may require reasonable information to verify your identity before providing access.

We will respond within the period required by applicable law.

Access may be restricted where disclosure would:

• reveal personal information about another individual
• reveal confidential commercial information
• threaten another person's safety
• interfere with an investigation
• compromise security
• reveal legally privileged information; or
• otherwise be restricted by law

You may request correction of personal information that is inaccurate or incomplete.

Where appropriate, we will correct the information and may provide the corrected information to service providers or other parties that received the inaccurate information.

You may withdraw consent by contacting our Privacy Officer, subject to:

• legal requirements
• contractual obligations
• reasonable notice; and
• information we must retain to complete or document a transaction

Withdrawing consent may affect our ability to provide an account, product, quotation, delivery, installation, warranty service or other requested service.

Saveonblinds.com is intended for use by adults.

We do not knowingly collect personal information directly from children under 13 without the consent of a parent or legal guardian.

A parent or guardian who believes a child has provided personal information without proper consent should contact our Privacy Officer.

Saveonblinds.com may contain links to:

• social-media platforms
• payment services
• financing providers
• manufacturers
• review websites
• mapping tools; and

other third-party websites.

We do not control these third parties and are not responsible for their privacy practices.

You should review the privacy policy of any third-party website before submitting personal information.

When you publish a review, tag Save On Blinds or interact with our public social-media pages, information you post may be visible to the public.

We may respond to or share publicly posted content. We will obtain additional consent where required before using identifiable customer content in formal advertising.

Do not include private, confidential or sensitive information in public reviews or social-media posts.

Where consent is required, saveonblinds.com will seek to present important privacy information in a clear and understandable manner.

Consent requests should explain:

• what information is being collected
• why it is being collected
• how it will be used
• whether it will be disclosed
• reasonably foreseeable consequences; and

how consent may be withdrawn.

Under PIPEDA, consent must be meaningful, and individuals must reasonably understand the nature, purpose and consequences of the collection, use or disclosure.

You may submit a privacy complaint to our Privacy Officer.

We will:

• acknowledge the complaint
• review the circumstances
• investigate where appropriate
• respond within a reasonable period; and
• take corrective action where warranted

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

We may update this Privacy Policy to reflect changes to:

• saveonblinds.com
• our products and services
• website technologies
• payment providers
• analytics and advertising services
• business practices; or

legal requirements.

The updated policy will be posted on saveonblinds.com with a revised "Last updated" date.

If a change materially affects how personal information is collected, used or disclosed, we will provide additional notice and obtain consent where required.

Questions, access requests, correction requests, consent withdrawals and privacy complaints may be submitted to:

• Privacy Officer
• Rightlook Window Fashions Ltd

Operating as Save On Blinds

Unit 4, 699 Gardiners Road

Kingston, Ontario K7M 3Y4

Canada

Telephone: 613-900-1971

Email: hello@saveonblinds.com